Keeping your details up to date
If your details change, you should update them as soon as possible. This helps to ensure you can continue to access your pension account as needed, and that we can reach you with important information about your benefits. Read on for what you may need to change and how to do it...
Updating your contact details, including your address, email and phone number
If you have moved house, and/or have a new email or phone number, it is important to update these details as soon as you can, so that we can continue to reach you with information about your pension.
To update your contact details, please log in to Fidelity's secure online pension service platform, PlanViewer.
Alternatively, contact Fidelity's Pensions Service Centre using the phone number in the contacting Fidelity option above.
Checking and changing your investments
Depending on how you have chosen to take your pension account, for example through drawdown or encashment, some (or all of your account) may still be invested with the UPP administrator, Fidelity.
It is important to keep an eye on these investments and make sure they are still right for you.
You can check and change your investments anytime in Fidelity's secure online pension service platform, PlanViewer or by calling the Pensions Service Centre using the phone number found in the contacting Fidelity option above.
Please also check the investments and fund choices page for more details.
Contacting Fidelity
You can contact the UPP administrator, Fidelity by:
- T - 0800 3 68 68 68
Lines for the Pensions Service Centre are open from 8am to 6pm on UK business days. If you call outside of these hours, you can leave a message on the confidential answering service and a representative will call you back on the next working day. - pensions.service@fil.com
- Logging in to PlanViewer at www.fidelitypensions.co.uk and using the 'contact us' link
- Fidelity Pensions Service Centre, Beech Gate, Millfield Lane, Lower Kingswood, Tadworth, Surrey, KT20 6RP
When you contact Fidelity, you will need to confirm three random characters from your password. This should have been set when you joined the UPP.