Keeping your details up to date
If your details change, you should update them as soon as possible. This helps to ensure your pension can continue to be paid on time, and that we can reach you with important information about your pension. Read on for what you may need to change and how to do it...
Updating your email address, phone number and postal address
If you have moved house, and/or have a new email address or phone number, it is important to update these details as soon as you can, so that we can continue to reach you with information about your pension.
To update your contact details, log in to your myESPS account or contact your pension administrator, Broadstone. You can find out how to contact Broadstone by selecting the relevant option above.
If you have not registered for a myESPS account, you can read the step-by-step guide on how to do so below.
Updating your bank details
You must let your pension administrator, Broadstone, know of any changes to your bank account at least two weeks before your pension is due to be paid. This is because pension payrolls are processed approximately two weeks before the payment date.
If you cannot give enough notice, it is best to keep your old bank account open to avoid any delay to your pension payments.
The easiest and quickest way to update your bank details is by logging in to your myESPS account.
If you have not registered for a myESPS account, you can read the step-by-step guide on how to do so below.
If you prefer, you can print, complete and sign the form below. It should then be posted to Broadstone at 2 Rye Hill Office Park, Birmingham Road, Coventry, CV5 9AB. Alternatively, you may email a scanned copy of the signed form to Uniper@broadstone.co.uk.
Contacting Broadstone
If you do not wish to update your details online, you can contact your pension administrator, Broadstone.
- T - 02476 472 544
- Uniper@broadstone.co.uk
- 2 Rye Hill Office Park, Birmingham Road, Coventry, CV5 9AB
Whenever you contact us, please quote your pension reference number. You can find it on any correspondence you have received from Broadstone about your pension.
Your step-by-step guides
Read these step-by-step guides to learn how to register for a myESPS account if you have not done so already. And how to then update your details online.
Download the how to register helpfile
Download the update your details helpfile
You will need an activation code to register. If you do not already have one, please contact Broadstone using the information on the contact details page or the contacting Broadstone option above.